Some customers of MoviePass, the company that charges a monthly fee to allow users to watch movies, said they tried to cancel the service in their application and were not able to, according to reports.
Since November, nearly 20 people have contacted Business Insider to say they tried to cancel but could not because of an error message, which said "the process could not be completed." The site contacted MoviePass and their spokesman said they were aware of the issue.
"We've identified and solved a problem affecting a few users who are having difficulty canceling their subscriptions," said MoviePass. "As always, we offer many other ways to cancel your subscription, including contacting Customer Service through the chat feature of our application or our website, or calling the customer service phone number on the back of the user's MoviePass card."
Previously, users had to choose "reason to cancel" from the drop-down menu, and if they did not, they would also get an error message.
The problems with MoviePass were well documented. In August, a number of users were re-enrolled who canceled the service without their knowledge and can no longer cancel. Some of them have received an email stating that they have confirmed a new plan and that "participation in the new plan will take priority".
Despite its problems, MoviePass has recently announced that it is trying to develop a new pricing strategy.
Beginning in January, MoviePass will present three plans, each offering three titles per month – up to a maximum of 36 titles per year. The Select plan is the basic plan, with monthly charges ranging from $ 10 to $ 15 based on location. to me New York times, Options will be limited to specific addresses and days. The All Access plan is the top level, followed by The Red Carpet, which will cost between $ 20 and $ 25, including 3D movies or IMAX.