The new methods of payment, competition for shipping, AI and the economy are all factors that will deeply affect the future business in the United States. do you hear?
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You may have received a fair share of sales and declines in 2018, so in order to reduce the "downs" side of the equation and lead your team in the right direction in 2019, consider starting setup right Now.
Related: 5 video marketing trends must follow in 2019
While making some new year decisions about how to improve your leadership skills will certainly help stimulate better results in the future, it is also necessary to monitor trends that may affect your industry – and the business world as a whole – in 2019.
Fortunately, you will not have to rely on guessing to see which changes can come your way because there are specific business trends that experts have described. Here are four of the most important:
1. Increasingly diverse payment options are coming.
Perhaps countless headlines about Bitcoin and blockchain are no longer as prominent as they were at the beginning of 2018, but they showed an important trend that is unlikely to go away: customers are looking for more flexible banking models and payment methods.
Speed and security is a big part of the equation, that is why ABA Banking Daily Predicts that non-contact credit card payments will become an important trend in brick and mortar transactions. By allowing customers to click or pass a card at a payment station to process the transaction quickly, it is fully in line with digital shopping standards.
Of course, many customers do not want companies to adopt just a new technique for credit cards. Enabling your company to accept unconventional payment methods – whether through apps like Paypal or alternative funds like Bitcoin – can also prove to be the key to winning new customers in the new year.
2. It is time to embrace Amnesty International.
Artificial intelligence (AI) has already begun to enter the mainstream in 2018, with media and virtual assistants who have made their presence felt in a wide range of industries.
Both of these developments are designed to improve customer experience or streamline business processes, all of which can have a significant impact on the end result where customers become more satisfied with AI.
"Today's Chatbots and Virtual Assistants are able to handle customer service functions more than ever before to facilitate a better customer journey," said Lee Omar Khan, founder and CEO of VividTech, "because they use automated learning to better respond to customer demands. , These interactions become more effective.
Related: 6 trends affect future payments
"We are also seeing chat programs that integrate brand personality to further streamline these conversations over the Internet and improve the company's results," Khan said.
Although not every artificial intelligence application may be necessary for your own business, it is important that you analyze the options there and consider how to improve your operations and services.
3. Wars will continue shipping.
The priority of customers assigned to free and fast shipping is greater than ever – and it will not happen anytime soon. Amazon, Walmart and Target all entered the black Friday battle in an attempt to convince customers of superior shipping deals.
Other major retailers like Home Depot, Best Buy and Nordstrom are also trying to improve free shipping options. Direct e-commerce signs for consumers will soon focus on more than just transit time. Maintaining brand quality, owning customer data, and improving the entire shipping experience is also essential.
In fact, customers place increasing value on fast free shipping. Nearly 60 per cent of shoppers in one Alix Partners study agreed that they "browse products based on their preferred shipping options." Some even were willing to spend more on an individual product if free shipping was available.
For e-commerce organizations, adjusting product rankings will not be enough to win new customers. Providing a faster and simpler delivery process can prove to be a major difference in building your brand.
4. The economy and gig remote work are staying here.
The Fed estimated that as many as 75 million Americans involved in the economy have been upset in one way or another. Our digital and decentralized world has increasingly created more opportunities for people to launch their own businesses. These trends have led to a sharp increase in teleworking, with more than 43 percent of staff, according to the Gallup survey, working at least part of the time of the home.
Although the economy may be a major concern for your industry so far, there is no denying that changing priorities in employment will continue to make a difference in the workplace.
For one reason, employees place greater value than ever on a flexible working environment that allows them to spend more time outside the office. Modifying company policies to allow remote work can help improve retention, but must be managed appropriately to maintain productivity at appropriate levels.
Finding the right balance to achieve flexibility and high quality results will be critical as companies try to keep their best and smarter from climbing to a gigantic economy.
Ringing in 2019 the right way!
As this list shows, new business trends are poised to disrupt everything from marketing to employee management. Is your business ready to deal with the challenges ahead?
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By doing your research now, you can better understand how to successfully incorporate these changes into your business model so that you do not lose competition.